Charter Spectrum Offers
*See below for specific offer details and restrictions.
*savings claim based on non-promotional pricing

General Disclosures

Installation, equipment, taxes, fees and surcharges extra; all rates subject to change; credit approval, prepayment or major credit card may be required.

Services may not be available in all areas – please enter your address to determine availability. Services are subject to all applicable service terms & conditions, which are subject to change.

Promotional Pricing: Different rates, terms and/or conditions of service may apply to promotional offers. Promotional offers to qualifying customers are valid for a limited time only and restrictions apply; without limitation, “qualifying customer” shall mean a customer who has not suBCSribed to applicable services within the previous 30 days and has no outstanding obligation to Charter. Standard rates apply after promotional period expires.

Trademarks belong to their respective owners. © Charter Communications, Inc. All rights reserved.

General Residential Disclosures
SPECTRUM TV™:
Customers are not required to suBCSribe to any tier of service, other than the basic service tier, in order to purchase premium channels or, where available, Pay-Per-View or On Demand. The programs, packages, services, number of channels, content, format, rates and other aspects of Charter offerings are subject to change or discontinuance at any time in accordance with applicable law.
HD-capable equipment required to view HD programming, where available; not all channels are available in HD.
All programming may not be available to CableCARD™ customers.
On Demand/Pay-per-view programming varies by level of service; pricing, ratings & scheduling are subject to change.
3D viewing requires 3D TV, glasses and compatible digital receiver; programming varies by level of service.
For all Digital markets, a Charter-issued digital receiver or CableCARD™ is required to view programming channels, and a Charter-issued digital receiver is required to view PPV and On Demand programming, where available.
All service levels may contain channels with some R-rated programming, which can be blocked using the Parental Control feature on your on-screen program guide.
SPECTRUM INTERNET:
Internet speeds may vary by address; small percent of customers will receive lower than advertised speeds. No data caps or capacity allowances. Spectrum Internet suBCSribers are required to use non harmful devices in order to use Charter’s network. For a list of approved devices click here. A compliant internet modem is available from Charter at no additional charge.
VOICE ONLINE MANAGER: Must suBCSribe to Spectrum Voice and have a spectrum.net account log in to access & use Voice Online Manager.
STREAMING CONTENT: SuBCSription to 3rd party service may be required to receive such 3rd party online service and apps.
SECURITY SUITE™: Charter does not guarantee data will be secure.
Spectrum WiFi available; Spectrum Internet required.
SPECTRUM VOICE:
Please refer to Residential Terms of Service and the Residential Voice Service Price Guide.

CENTURYLINK INTERNET SERVICE (15 Mbps – 100 Mbps)
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Service and offer not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate applies to the fastest Internet speed CenturyLink offers at your home, capped at a maximum speed of up to 100 Mbps. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee; subject to increase, even with Price For Life) or one-time purchase option (up to $200 + tax). Self-installation, if available at customer’s location, may be selected. Tech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. If install requires copper bury or aerial delivery, a one-time fee will apply ($300 for bury; $150 for aerial); fee could be higher after property assessment, but customer will be advised prior to install. Price for Life offer applies only to monthly service rates; does not apply to leased equipment rates or taxes, fees, and surcharges, all of which are not guaranteed and may increase during the time of your service. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.centurylink.com/eula). Plan cannot be combined with other promotions. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Prepayment: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us.

CENTURYLINK FIBER GIGABIT:
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Service and offer are not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify, contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.centurylink.com/eula). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Modem and Install Offer: Limited time offer is available to new, residential CenturyLink customers who sign up for a new, qualifying Fiber Gigabit Internet plan. Limit one offer per household during a 12-month period. Offer may not be transferable or stackable with certain promotions. CenturyLink may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem will be provided at no charge. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through centurylink.com, offer will also include professional installation at resident’s eligible location. Technician will provide the modem at the time of installation. Prepayment: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply

DOUBLE PLAY: Price for Life Internet (15 Mbps – 100 Mbps & Fiber Gigabit) and Unlimited Home Phone
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection (for Fiber Gigabit, up to 940 megabits per second). Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Service and offer are not available everywhere. Limited time offer. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify, contact CenturyLink for details. Credit check, deposit or prepayment with a credit or debit card may be required. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Self-installation, if available at customer’s location, may be selected. Tech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. Price for Life offer applies only to monthly service rates; does not apply to leased equipment rates or taxes, fees, and surcharges, all of which are not guaranteed and may increase during the time of your service. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.centurylink.com/eula). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. Unlimited Home Phone: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Prepayment: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us.

HOME PHONE WITH UNLIMITED NATIONWIDE CALLING:

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.

Service is not available everywhere. Available to qualifying residential customers only. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

DIRECTV
ALL INCLUDED PACKAGE: Ends 10/3/2020. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing:$64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $79.99/mo for XTRA All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $97/mo for ENTERTAINMENT All Included; $115/mo for CHOICE All Included; $131/mo for XTRA All Included; $142/mo for ULTIMATE All Included; $197/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. 24-mo. Bundle Discount: Price includes an additional $5/mo. credit for 24 months with XTRA All Included or above when bundled with qualifying CenturyLink service(s) and combined billing. Both svcs must remain active & in good standing to continue receiving bundle discount. After 24 mos. or loss of eligibility, then-prevailing rate for base pkg. applies unless canceled or changed by customer prior to end of the promotional period. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit customers.

DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.

CENTURYLINK OFFERServices and bundle discount offer may not be available everywhere. Residential customers only. Qualifying services required and contract may apply. Additional restrictions apply. Contact CenturyLink for details. The name CenturyLink and the pathways logo are trademarks of CenturyLink.

GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Req’s CHOICE Pkg or above; ÓPTIMO MÁS Pkg or above; or any int’l service bundle w/PREFERRED CHOICE Pkg. $99 fee applies for Wireless Genie Mini (model C41W) upgrade. Whole-Home HD DVR functionality req’s an HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per HD DVR at a time. Visit directv.com/genie for complete details.

INSTALLATION: Standard professional installation included in up to four rooms only. Custom installation extra. Applicable use tac adjustment may apply on the retail value of installation.

DIRECTV App & Mobile DVR: Available only in the US. (excl Puerto Rico and U.S.V.I.). Req’s compatible device. Live streaming channels based on your TV pkg & location. Not all channels available to stream out of home. To watch recorded shows on the go, must download to mobile device using Genie HD DVR model HR 44 or higher connected to home WiFi network. Rewind and fast-forward may not work. Limits: Mature, music, pay-per-view and some On Demand content is not available for downloading. 5 shows on 5 devices at once. All functions and programming subject to change at any time.

LOCALS: Eligibility for local channels based on service address. Not all networks available in all markets.

HD: HD television required. Number of HD channels based on TV Plan.

Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice.

Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

©2020 InternetServicePartners. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink.

Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

The HughesNet service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

If you exceed your monthly plan data, you will experience reduced speeds, typically 1-3 Mbps, until the next billing cycle.

Streaming is optimized with video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. 3 times is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.

Transfers of an existing telephone number are not always available.

After 6 months, plans revert to the standard monthly fee. Certain geographical areas are not eligible to receive offer. Offer ends 5/31/22. Restrictions may apply. Offer void where prohibited.

$99 instant savings applies to new residential subscribers who qualify for the standard lease program. Not applicable with the Purchase option. Certain geographical areas are not eligible to receive offer. Offer ends 4/20/22. Restrictions may apply. Offer void where prohibited.

$100 instant savings applies to new residential subscribers who purchase a new HughesNet system. Not applicable with the Lease option. Certain geographical areas are not eligible to receive offer. Offer ends 5/31/22. Restrictions may apply. Offer void where prohibited.

After 6 months, the monthly equipment lease fee reverts to $14.99. Certain geographical areas are not eligible to receive offer. Offer ends 5/31/22. Restrictions may apply. Offer void where prohibited.

After 6 months, Norton 360 Deluxe 5 Devices plan reverts to $5.99/mo. Restrictions may apply. Offer void where prohibited. Offer ends 5/31/22

Your HughesNet Service plan requires a term commitment of 24 months. Applicable state and local taxes are not included in your fee and will be charged on the day of installation. If your order is cancelled before installation, please allow up to 7 business days to receive the refund to your credit card from the date your order is cancelled. For information on the charges to be assessed in the event you terminate prior to the expiration of the commitment period, go to Legal.HughesNet.com.

Service is subject to Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Additional Voice adapter equipment required. Applicable countries for International calling plans can be found on legal.HughesNet.com. Transfers of existing telephone number are not always available, and your new telephone number may not be a local number.

Norton Parental Control can only be installed and used on a child’s Windows PC, iOS and Android devices but not all features are available on all platforms. Parents can monitor and manage their child’s activities from any device – Windows PC, Mac, iOS and Android — via our mobile apps, or by signing into their account at my.Norton.com and selecting Parental Control via any browser.

Dark Web Monitoring defaults to monitoring your email address and begins immediately. Please sign in to your account to enter additional information for monitoring purposes.

HughesNet Voice:
Minimum term required. Monthly service and early termination fees apply. Visit legal.HughesNet.com for details.

HughesNet is available anywhere in the contiguous US with a clear view of the southern sky, and is limited in Alaska and Hawaii and Puerto Rico.

Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

Video streaming services with minimum speed requirements will not operate properly.

The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

Transfers of an existing telephone number are not always available.

Offer represents a $75 savings on HughesNet Voice equipment. 24-month commitment required. Restrictions may apply. Offer void where prohibited. Offer ends 05/31/2022.

19.95/month offer represents a $10 monthly savings for 6 months. After 6 months, the monthly fee reverts to $29.95. 24-month commitment required. Restrictions may apply. Offer void where prohibited. Offer ends 05/31/2022.

Applicable countries for International calling plans can be found on legal.HughesNet.com. Service is subject to HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Additional Voice adapter equipment required.

After 6 months, plans revert to the standard monthly fee. Certain geographical areas are not eligible to receive offer. Offer ends 05/31/2022. Restrictions may apply. Offer void where prohibited.

HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar company.

Home ownership, and satisfactory credit history required. Taxes and permit fees may apply. Offer valid for new customers only. Speak to a representative for complete equipment and package details and pricing. Services not available in all areas. Services in Louisiana performed by Vivint Louisiana Commercial Certificate #58280. For Vivint license information, visit www.vivint.com/company/licenses.

Minimum $29.99/month services agreement required in conjunction with minimum $599.99 equipment purchase. Equipment may be financed subject to an agreement with one of Vivint’s financing partners. $49 to $199 installation fee applies. Financing eligibility and terms subject to credit approval. Month-to-month service agreement available when equipment is purchased upfront. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with applicable financing agreement (for example $29.99/month for 60 months = total services cost $1,799.40). System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular network maintenance fee applies. Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only.

Account Transfer Policy

If you are unable to fulfill the terms of your agreement, and are unable to pay the remaining balance on your account, you may find someone to assume the responsibilities of your agreement.

A qualified candidate to takeover the remainder of the contract can be a family member, neighbor, friend or other associate. Any person who is to be considered for an account transfer must meet all qualifications of the agreement.

If the person you are transferring the account to qualifies for and agrees to sign a new agreement, then the transfer is free. Otherwise, the qualified person can take over the remainder of your agreement and pay a $99 transfer fee.

If you are interested in the Account Transfer process, please call our Customer Loyalty team at 1-800-216-5232 ext 5025.

Moves Policy

Moving? Whether it’s down the street or across the country, Vivint is proud to offer a program that allows you to take your peace of mind with you to your new home.

Schedule an appointment with one of our Moves Specialists by calling 855.695.5400.

If you have been a customer for at least a year and you sign a new agreement for your new residence, the moving fee will be waived. If you choose to remain under your current agreement, you will be charged a $99 move fee. If you have been a customer for less than a year, a $99 move fee will be charged. Vivint will provide you with a “like for like” system in your new residence, meaning we will provide the same number of protection points.* You will need to remove and bring with you your main control panel, any cameras, key fobs, and appliance modules (see “Moving Checklist” links below for specific instructions). Additional charges will apply for upgraded equipment, a new/replacement panel or cameras, or additional points of protection.

Referral

If the new owners of your home are interested in activating a Vivint system, you could be eligible to receive referral credit. Talk with a Moves Specialist for more details.

Moving Checklist

Use the moving checklist to help make your move as easy as possible. Use the SkyControl instructions or the Go!Control instructions to help you pack up your panel.

*Vivint will provide the same number of security points up to a total of 12. Any additional security points may include additional charges.

Cancellation Policy

Regardless of where you are in your term, if you wish to cancel your Vivint services, you must provide a written Notice of Cancellation. The Notice of Cancellation must include:

Date
Service Number
Written note expressing desire to cancel
Valid Signature
You may email, mail (4931 North 300 West, Provo UT 84604-5816) or fax (801-377-4116) your Notice of Cancellation. To accept a cancellation email it must be from the email address associated with your account.

Right of Rescission

After installation, you are given a Right of Rescission (ROR) period, which allows you to cancel your agreement without penalty. Please refer to your agreement to find your ROR.

In Term

If you are within the term of your agreement and your ROR period has expired, you may find a qualified candidate to takeover the remainder of your agreement, or you must payoff the account balance in full. For more information about the account transfer policy, call 1-800-216-5232 x5020.

End of Term

If you wish to cancel your agreement with Vivint at the end of your term, call 1-800-216-5232 x5020. for assistance.

Extenuating Circumstance

At Vivint, we understand that sometimes the unexpected happens. We also know that when the unexpected happens, changes must be made in your life. Because of that, Vivint is proud to offer a cancellation policy that is sensitive to unfortunate circumstances. If a death, bankruptcy, transition to an assisted living home, or other extenuating circumstance is the reason for your decision to cancel Vivint, please call 1-800-216-5232 x5020 for assistance. When you call, please be aware that circumstances that would consider you for special cancellation require specific documentation. Calling in does not always result in being released from your Vivint agreement. Special cancellations are handled on a case-by-case basis.

Texas Legal Requirements

You may be required to register your alarm with your local authorities or obtain a permit so that emergency personnel can be dispatched to your home. Please contact us or contact your local authority to receive more information regarding permit requirements. The municipality may impose penalties, revoke or suspend a permit in relation to false alarms.

Additionally, pursuant to Sec. 702.134 of the Texas Occupations Code, a municipality may impose and collect a reasonable charge in connection to monitoring services provided by the municipality; and reasonable inspection fees for services that cause at least 5 false alarms in a 12-month period. The municipality may also require discontinuation of the service or device that causes at least 5 false alarms in a 12-month period due to faulty equipment or mechanical malfunction, where false alarms caused by human error or an act of God are excluded.

Natural Disasters & Your Vivint Smart Home System

Natural disasters, including hurricanes, tornados, earthquakes, etc. can be devastating to individuals, their property and entire communities. At Vivint, our first priority is the safety and security of our customers.

During a natural disaster, your smart home system could become damaged or lose connectivity due to loss of power or physical damage. When the dust settles, we want to make sure it is easy for you to get your Vivint Smart Home back up and running.

Running a system test is the best way to determine if your equipment is working properly.

If you have equipment that needs to be replaced, please contact one of our Smart Home Specialists.

If your entire system is destroyed in a natural disaster and/or you will be displaced from your home as a result of a natural disaster, please contact our Disaster Response team by calling 855-695-5403 or by emailing DisasterResponse@vivint.com. You may qualify for payment deferments and other special services available for natural disaster victims. Situations are accommodated on a case-by-case basis.

Military Cancellation Policy

Vivint will cancel a service agreement for active duty or reserve military personnel who are deployed to a place we cannot provide service. We will cancel their service agreement if they provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.

Military Moves Policy

If you are active-duty military and are moving, we will install an equivalent Vivint system in your new residence* with no activation fee, and no installation charges. We will also waive the $99 move fee.

Military Deferment Policy

Military personnel can defer payment up to 6 months in the event of a temporary assignment away from their permanent residence.

*Certain conditions apply

Warranty & Service Plan

During the term of your Vivint Agreement, Vivint will repair or service any defective part of your Vivint installed equipment (System) as follows:

If you selected Premium Service we will, so long as we are providing services included in your Agreement, repair and replace any defective part of the System without charge to you. If you decline Premium Service, however, you will have a period of warranty that lasts only one hundred and twenty (120) days after we complete the installation. We will repair or replace any defective part of the System without charge to you. After the initial one hundred and twenty (120) day period is up, we will, so long as we are providing services included in your Agreement, provide a replacement for any defective part without charge, but you are responsible to pay a service charge for each service call (at our then-current service fee), plus any applicable taxes. All charges for repair service are due and payable upon completion of the service call. We can use new or used parts of the same functionality, and keep all replaced parts.

How to Get Service:

Contact Vivint support and let us know what is wrong with your System. We will provide service as soon as possible during our normal business hours, which are 8:00 a.m. to 6:00 p.m. Monday through Friday, excluding holidays we observe. A responsible adult (18 years and older) must be at the premises at the time we visit.

What is Not Included:

Repair of the System is our only duty. This warranty does not include batteries or alarm screens. We make no other express warranty, including any warranty of merchantability of the System or its fitness for any special purpose. We do not warrant that the System will always detect, or help prevent any burglary, fire, holdup or other such event. We do not warrant that the System cannot be defeated or compromised or that it will always operate. This warranty does not cover repairs that are needed because of an accident, acts of God, your failure to properly use the System, if someone other than us attempts to repair or change the System, or any other reason except a defect in the equipment or our installation. We are not liable for consequential or incidental damages.

By signing an Agreement with Vivint, you acknowledge that the warranty described here is our only warranty and there is no other or additional warranty for your System.

State Law:

Some states do not allow a limitation on the duration of implied warranties or the exclusion or the limitation of consequential or incidental damages, so the above limitations or exclusions may not apply to you. In that case, the warranty gives you specific legal rights, and you may also have other rights that may vary from state to state.

Referral Policy

VIVINT REFERRAL PROGRAM RULES & REGULATIONS

These terms and conditions apply to the Vivint Referral Program (“Program”) from Vivint. By referring a customer (“Referring Customer”), being referred and activating service (“Referred Customer”), or otherwise participating under the Program, the Referring Customer and Referred Customer, agree to these terms.

Rewards:

Under the Program, eligible Referring Customers and Referred Customers satisfying all Program eligibility criteria shall each receive a reward (“Reward”). The type and amount of the Reward shall be determined by Vivint and is subject to change at Vivint’s sole discretion. Effective June 15, 2015 the Reward under the Program is a $50 account credit to both the Referring Customer and Referred Customer. Vivint reserves the right to change the Reward from time to time.

Eligibility:

Rewards for Referring Customers are only available to Vivint Home automation and security customers located in serviceable areas with accounts in good standing (current on monthly service payments), for the activation of new home automation or security services in the home of a Referred Customer and 15 days from the original service activation date of the referred customer.

Reward Requirements:

In order for the Referring Customer and Referred Customer to receive a Reward, the Referring Customer must refer another qualified individual for the Service and the referred customer must:

-Sign up for any Vivint package at minimum $50.99/month for 60 (48 months in AR, CA, MI and WI). Activation fees vary by package. Satisfactory credit history and home ownership required. Sales tax and local permit fees may apply. Services not available in all areas. All services in Louisiana performed by VIVINT LOUISIANA LLC COMMERCIAL CERTIFICATE #: 58280. See Vivint license numbers here.

-Not have been a Vivint Home Service customer within 120 days of the date of referral.

-Activate service through Vivint’s Inside Sales department (over the phone) and must come through an approved digital channel or provide the unique referral code of the Referring Customer at the time of the sale and enter into a standard customer agreement within the promotion period.

-5 days from the original service activation date have passed.

Limits & Expiration:

The total value of rewards per customer is limited to 12 referrals per calendar year. Various Rewards may be offered from time to time at the sole discretion of the Vivint. Offer not transferable or redeemable for cash and is good for account credit only. In the event, your credits pay off your bill in full, any excess credit will be applied to subsequent months. Credits remaining on the account when the account is cancelled will be forfeited and Vivint will not cash out those credits. This offer is intended for Vivint customers to refer their friends and family to Vivint as new customers, and should not be generally advertised or marketed in any commercial manner. ACN and Channel Partners are not eligible for this program. This offer cannot be used on future services or contracts under the same account. Commercial accounts/customers will be eligible for the Program on the basis of one Reward per account. Commercial accounts with multiple locations will all count as a single account. All accounts are subject to Vivint’s business rules for qualifying accounts.

Referral Message Limits:

Referring Customers are welcomed to send unlimited social media and email messages, but shall be limited in the number of texts messages sent to 50. Any Referring Customers found to be sending mass texts or texts to individuals with whom he/she has no personal relationship will be disqualified from the Program and will not receive any Rewards.

Privacy and Information:

By participating in the Program the Referring Customer and Referred Customer agree that Vivint may provide their information (such as first and last name and installation date) to the Referring Customer, Referred Customer, and others, including third party providers for purposes of administration of the Program.

General Provisions:

OOnly one referral code can be used per new customer. If multiple referrals are made to the same person, only the referring customer with the code that is used at time of sign up will be rewarded. Rewards may not be combined with other offers or promotions. Program participation is limited to Vivint residential or commercial customers with accounts in good standing.

ACN and Channel Partners are not eligible for this program. Vivint reserves the right to change Rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program at any time upon notice, which notice may be provided through the Site, mail, e-mail or such other methods as determined by Vivint in its sole discretion. Terms subject to change.

Compliance with Laws; Prohibited Activities. You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of this Site. Without limiting the foregoing, you shall not use this Site to:

-Send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.

-Harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses.

-Transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another’s privacy, vulgar, oBCSene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way.

-Transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity.

-Transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots.

-Interfere with or disrupt servers or networks connected to this Site or violate the regulations, policies or procedures of such networks.

-Attempt to gain unauthorized access to this Site or computer systems or networks connected to this Site through password mining or any other means.

-Harass or interfere with another Amplifinity user’s use and enjoyment of this Site.

In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of this Site or any Service, or to intercept any system, data or personal information from this Site, nor will you take any action that imposes an unreasonable or disproportionately large load on this Site’s infrastructure.

FTC 16 CFR Part 255 Compliance

CLIENT complies with the Federal Trade Commission’s 16 CFR Part 255 “Guides Concerning the Use of Endorsements and Testimonials in Advertising”. Accordingly, if you make any post on any social network (such as Facebook, Twitter, Instagram, Pinterest, or LinkedIn) as a part of this Program, you must include, and not delete, any disclosure that the Program website automatically creates for the post you are making. In the event that no such disclosure is automatically generated for your social network, you must, at a minimum include either “This is a paid endorsement” or “#paidad” in any social network posts you make as a part of this program. You are responsible for ensuring that your posts on any social network comply with the terms of use of the site, and any other applicable laws, statutes, and regulations.

DIRECTV STREAM: Service subject to DIRECTV STREAM terms and conditions (see directv.com/legal/). Requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing. Compatible device req’d. Residential U.S. customers only (excludes Puerto Rico and U.S. Virgin Islands). Your DIRECTV STREAM service renews monthly at the prevailing rate, charged to your payment method on file unless you cancel. New customers who cancel service in the first 14 days will receive a full refund. Otherwise, no refunds or credits for any partial month periods or unwatched content. However, once you’ve cancelled, you can access DIRECTV STREAM through the remaining monthly period. Returning customers who disconnected service within previous 12 months are not eligible for a refund. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Taxes: State and local taxes or other governmental fees and charges may apply including any such taxes, fees or charges assessed against discounted fees or service credits. Limits: Offers may not be available through all channels and in select areas. Programming subject to blackout restrictions. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. See directv.com/stream/ for details. Google, Google Play, and Android TV are trademarks of Google LLC. Cinemax and related channels and service marks are the property of Home Box Office, Inc. Starz and Starz Encore and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times. Separate SHOWTIME subscription required. SHOWTIME and related marks are trademarks of Showtime Networks Inc., a ViacomCBS Company. ©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.

*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 11/13/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included; $122/mo for CHOICE All Included; $151/mo for ULTIMATE All Included; $206/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.

DIRECTV App & Mobile DVR: Available only in the US. (excl Puerto Rico and U.S.V.I.). Req’s compatible device. Live streaming channels based on your TV pkg & location. Not all channels available to stream out of home. To watch recorded shows on the go, must download to mobile device using Genie HD DVR model HR 44 or higher connected to home WiFi network. Rewind and fast-forward may not work. Limits: Mature, music, pay-per-view and some On Demand content is not available for downloading. 5 shows on 5 devices at once. All functions and programming subject to change at any time.

DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.

DIRECTV STREAM requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing.

*DIRECTV STREAM: Compatible device req’d. Residential U.S. customers only (excludes Puerto Rico and U.S. Virgin Islands). Your DIRECTV STREAM service renews monthly at the prevailing rate, charged to your payment method on file unless you cancel. Once you’ve canceled, you can access DIRECTV STREAM through the remaining monthly period. New customers who cancel service in the first 14 days will receive a full refund. Otherwise, no refunds or credits for any partial-month periods or unwatched content. DIRECTV STREAM Device: DIRECTV STREAM device for well-qualified customers $5/mo. + tax each for 24/mos. on 0% APR installment agreement; otherwise $120 each. Applicable taxes due at sale. Non-qualified customers must purchase devices up front. Purchased devices may be returned within 14 days for a full refund. Devices purchased on installment agreement subject to additional terms and conditions. See cancellation policy at directv.com/legal/directv-stream-cancellation-policy/ for more details. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Limits: Offers may not be available through all channels and in select areas. Programming subject to blackout restrictions. Subject to DIRECTV STREAM terms and conditions (see directv.com/legal/). Pricing, channels, features, and terms are subject to change & may be modified or discontinued at any time without notice. See directv.com/stream for details.

Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.

INTERNET 300 OFFER: Subj. to change and may be discontinued at any time. Price for Internet 300 for new residential customers & is after $5/mo autopay & paperless bill discount. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Additional Fees & Taxes: AT&T one-time transactional fees, $10/mo. equipment fee, and monthly cost recovery surcharges which are not government-required may apply, as well as taxes. See www.att.com/fees for details. Installation: $99 installation for full tech install, plus tax where applicable. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.

††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.

2021 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2021 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2021 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2021 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew.

GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Req’s SELECT Pkg or above; OPTIMO MAS Pkg or above; or qual. Int’l svc bundle with PREFERRED CHOICE. $99 fee applies for Wireless Genie Mini upgrade. Whole-Home HD DVR functionality req’s an HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per HD DVR at a time. Visit directv.com/genie for complete details.

HD: HD television req’d. Number of HD channels based on TV plan.

LOCALS: Eligibility for local channels based on service address. Not all networks available in all markets.

NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates. NFL team names and uniform designs are registered trademarks of the teams indicated.

Google, Google Play, and Android TV are trademarks of Google LLC. Cinemax and related
channels and service marks are the property of Home Box Office, Inc. Starz and Starz Encore and
related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for
airdates/times. Separate SHOWTIME subscription required. SHOWTIME and related marks are
trademarks of Showtime Networks Inc., a ViacomCBS Company.

HBO MAX™ is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. ©2021 WarnerMedia Direct, LLC. All Rights Reserved. HBO MAX is used under license.

Cinemax® and related channels and service marks are the property of Home Box Office, Inc.

Starz® and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for air dates/times.

SHOWTIME is a registered trademark of Showtime Networks Inc., a ViacomCBS Company.

EPIX® is a registered trademark of EPIX Entertainment LLC.

Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.

All Exede 5 and Exede 12 Internet Plans and Promotions
One-time standard installation fee may be charged at the time of sale. Minimum 24-month
service term. Monthly service fees and taxes apply. Equipment lease fee is $9.99 per month or
$299.99 if prepaid for the life of the equipment. Equipment must be returned upon
cancellation of service, otherwise an unreturned equipment fee will apply. Non-standard
installations may result in additional charges. Speeds are “up to,” are not guaranteed and will
vary. Service is for residential and non-commercial use only. Exede Classic, Essential 10,
Evolution, Liberty and Basic 12 plans are subject to data transmission limits measured on a
monthly basis. For full details, see the Data Allowance Policy here. Exede Freedom plan is

subject to Bandwidth Usage Policy at http://www.exede.com/documents/master/bandwidth-
usage-policy.pdf. Unlimited data plans are subject to Unlimited Data Policy located at

https://www.exede.com/documents/master/unlimited-data-policy.pdf. Service is not available
in all areas and requires a clear view of the southern sky. The performance of some games over
the internet is very poor and some games may not work at all. Use of the Exede Internet service
on multiple devices requires a wireless router. Virtual private networks (VPNs) and remote
computer access may be very slow with Exede. Some VPNs may not work at all. All offers may
be changed or withdrawn at any time. Exede is a registered service mark of ViaSat, Inc.
Unlimited Data Plans
After 150GB of data usage, we may prioritize your data behind other customers during network
congestion, which will result in slower speeds. Video streaming quality may vary and is not
guaranteed. See Unlimited Data Policy for details.
Liberty Plans
Liberty plan customers who use more Priority Data than their Liberty plan provides will receive
Liberty Pass for the remainder of their monthly billing period. Liberty Pass speeds are slower
than Priority Data speeds and will vary greatly based on the time of day and network traffic in
your area. Liberty Pass speeds may be extremely slow when the network is busy, which may
greatly impair internet usage. Heavier users of Liberty Pass may experience slower speeds than
lighter users. See Data Allowance Policy for details.
Exede Evolution Plans
Accessing web pages and email will generally not count toward the monthly data allowance of
Exede Evolution customers. All other internet usage will count toward the data allowance,
including any internet activity embedded in web pages or email, streaming video or audio

media, playing online games, uploading or downloading files on a browser through any third-
party application, third-party applications, data (including web pages or email) transferred

through a virtual private network (VPN) or other forms of remote access, voice or video
chatting, and sending or receiving emails with attachments greater than 25 MB.
Boost 25 Plans
Boost 25 only applies to data used within a customer’s data allowance or other data threshold.
Boost 25 does not apply when Liberty Plan customers are using Liberty Pass, when Freedom
Plan customers have used in excess of 150 GB of monthly data, or when Evolution Plan

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customers are accessing web pages and email after such customers use their monthly data
allowance.
Freedom Plan
Freedom Plan customers who use greater than 150 GB of data during their monthly billing
period will experience reduced speeds until the end of their monthly billing period, and may be
asked to reduce their monthly usage below 150 GB or transition to another service plan. If
customer does neither, ViaSat may terminate customer’s service. See Bandwidth Usage Policy
for details.
Exede EasyCare
Exede EasyCare is $5.99 per month. For new Internet customers who purchase EasyCare, the
monthly charge is waived for the first 90 days of service. If a customer cancels EasyCare within
90 days after purchase, the customer may be charged the standard rate that would have been
applicable for each service call made at the customer’s service address during that 90-day
period. Re-enrollment in EasyCare may be restricted for up to 180 days after cancellation.
EasyCare is not available to customers in Alaska and Hawaii. Additional terms and conditions
applicable to EasyCare are set forth in the Exede EasyCare Plan Addendum to the Customer
Agreement available at www.exede.com/legal.
Plan Price Reduction Promotions

Upon the expiration of a promotional period, the plan price will increase to the standard non-
promotional price.

Free Standard Installation Fee Promotion for Exede Internet
Free standard installation fee promotion available only to new Exede12 customers in limited
areas who order service during the promotion period. One-time standard installation fee of
$99.99 will be credited via an instant rebate of $99.99, which will be reflected on the
customer’s first bill.
Three-Year Price Lock Guarantee for Exede Internet
The price lock guarantee applies only to the standard monthly internet service fee and the
monthly equipment lease fee (in each case, before any promotional discounts) and excludes all
taxes and surcharges. The price lock guarantee runs for 36 consecutive months from the date
of account activation, requires that the customer’s account remain in good standing, and may
terminate with certain account changes.
Late Night Free Zone
The Late Night Free Zone provides for unmetered uploads and downloads to customers on a
Classic Exede plan from midnight to 5:00 a.m. customer local time every day of the week. If you
have already used your monthly data allowance, you may still use the Late Night Free Zone at
regular speeds. The Late Night Free Zone is not available to customers on the Hibernation plan
(formerly the Vacation/Seasonal Suspend plan), the Freedom Plan, Liberty Plans or an
Unlimited data plan.

3

Early Bird Free Zone
The Early Bird Free Zone provides for unmetered uploads and downloads to customers on the
Essential 10 plan and the Evolution plans from 3:00 a.m. to 8:00 a.m. customer local time every
day of the week. If you have already used your monthly data allowance, you may still use the
Early Bird Free Zone at regular speeds. The Early Bird Free Zone is not available to customers
on the Hibernation plan (formerly the Vacation/Seasonal Suspend Plan), the Freedom Plan,
Liberty Plans or an Unlimited data plan.
Liberty Plans with a Free Zone
Liberty plans with a Free Zone provide for unmetered uploads and downloads to customers on
a Liberty plan with a Free Zone from 3:00 a.m. to 6:00 a.m. customer local time every day of the
week. If you have already used your monthly Priority Data allowance, you may still use the Free
Zone at regular Priority Data speeds.
DIRECTV Bundle Promotion
The DIRECTV bundle offer purchased directly through ViaSat or DIRECTV and not through
ViaSat’s Dealer channel is available only to customers who have not had DIRECTV service during
the previous 24 months, who otherwise qualify to receive DIRECTV service and who are new
Exede Internet customers. You must agree to separate 24-month service agreements to
receive both DIRECTV and Exede Internet service. To receive the $10 monthly Exede Internet
discount for the first 12 months of your service term, you must remain a DIRECTV customer
during this time period. Prices are for Internet service only.
DIRECTV Service
Service provided by DIRECTV. 24-MONTH DIRECTV AGREEMENT. EARLY CANCELLATION WILL
RESULT IN A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24
consecutive months of any DIRECTV programming package ($29.99/month or above) or any
qualifying international service bundle. NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY
APPLY. ALL EQUIPMENT IS LEASED AND MUST BE RETURNED TO DIRECTV UPON
CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT directv.com OR CALL 1-800-
DIRECTV FOR DETAILS. Receipt of DIRECTV programming subject to DIRECTV Customer
Agreement; copy provided at directv.com/legal and in order confirmation. DIRECTV and the
Cyclone Design logo are registered trademarks of DIRECTV, LLC.
Exede Voice Service
Available only as an add-on service for customers on a service plan providing 12 Mbps or
greater and in an eligible service area. Minimum 6-month service term. Additional charges for
calls to destinations outside of the 50 United States, the District of Columbia and Canada and
for directory assistance calls. Billing for Exede Voice for existing Exede Internet customers
commences five days after the date Exede Voice is ordered and for new Exede Internet
customers five days after the date internet service is installed, even if the customer does not
activate the Exede Voice equipment. Monthly service fee is $29.99 and is subject to taxes, E911
fees and other regulatory fees and surcharges. 911 service through Exede Voice’s satellite

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technology may be limited in comparison to 911 service available through traditional landline
telephone carriers. Exede Voice may not work well with fax machines, security systems and
other analog data services and devices.
Exede Internet/Exede Voice Bundle Promotion
New customers in participating sales channels who order Exede Voice at the same time they
order Exede Internet will receive a savings of $10 per month on their Exede Voice service for
the first six full months of services provided they continue to receive both services. Existing
Exede Internet customers in participating sales channels who add Exede Voice service will
receive a savings of $10 per month on their Exede Voice service for the first six months of Exede
Voice service provided they continue to receive both services.

Rev. October 12, 2017

Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s SuBCSriber Agreement which can be found at https://www.charter.com/browse/content/services#/terms_TCR2, https://www.charter.com/browse/content/services#/terms_TCR4 and https://www.charter.com/browse/content/services#/terms_TCR5. Triple Play offers expire 3/18/17 and are available to residential new and existing Single Play customers. Triple Play price will increase $20 per month for months 13-24. After 24 months, regular rates in effect at that time apply. HBO®, Cinemax®, SHOWTIME® and STARZ® premium bundle offer is available to new customers and current Time Warner Cable customers who already have or are adding TV service and a set-top box to their accounts. To qualify, current customers cannot already suBCSribe to two or more premiums. The rate for this offer is $29.99 per month for 12 months. After 1 year, regular rates in effect at that time will apply. Free Installation applies to Easy Connect Kit through 3/18/17. All services not available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.

To receive all TV services, Preferred TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.
The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at http://www.charter.net/support/internet/compliant-modems-charter-network/.
TV: HDTV and HD Set-Top Box are required to receive HD service. TWC TV® requires Starter TV or higher, current generation Roku 2, 3, or 4, iPad or iPhone with iOS 8, Kindle Fire HD/HDX, Xbox 360®, Xbox One, Samsung Smart TV (2012 – 2015 models) and/or Android 2.3 smartphones or Android 4.0 tablet and WiFi connection. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability in your area and the video package to which you suBCSribe. Not all equipment supports all services.
Must suBCSribe to both Preferred TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.
Pay-per-View programming is available to Existing customers only; scheduling subject to change. HD Events are not available in all areas. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. Some restrictions apply. © 2017 Zuffa, LLC. All rights reserved. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2017 WWE. All Rights Reserved. Card subject to change.
Internet: Access to WiFi hotspots is available to customers with minimum Standard or Extreme Internet. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.
Phone: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Phone, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]
Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® are service marks of Home Box Office Inc. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. You must be a suBCSriber of SHOWTIME® to receive SHOWTIME ANYTIME®. Showtime Anytime is available through participating TV providers. Showtime Anytime is intended for viewing solely in the United States and its territories and possessions. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.

For Hawaii Customers Only.
Internet stated speeds are the maximum speeds, and actual speeds may vary. Refer to “What affects speed” at http://oceanic.com/internet-connectivity and applicable service agreements.
The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.
* Offers expire 3/18/17 and are available to new residential customers. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s SuBCSriber Agreement which can be found at https://www.charter.com/browse/content/services#/terms_TCR2, https://www.charter.com/browse/content/services#/terms_TCR4 and https://www.charter.com/browse/content/services#/terms_TCR5. Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. After promotional period, regular monthly rates will apply. You may cancel anytime by calling 643-2337. Free Installation applies to Easy Connect Kit through 3/18/17. All services may not be available in all areas. The online exclusive $5/mo. credit offer for 6 months is available for these select offers: Triple Play $89.99 or Extreme Internet offers and above. Credit will be applied on your first month’s billing statement. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.
TV: To receive all TV services, Digital TV, remote and lease of a Set-Top box are required. As a condition of service, you may be required to have equipment for every TV in your home. HDTV and HD Set-Top box are required to receive HD service. Some services are not available to CableCARD™ customers. Some functions require compatible set-top box or DVR. Enhanced Whole House and Whole House DVR services are optional services available for an incremental charge. Lease of at least one additional Whole House DVR compatible Set-Top Box required to receive Whole House service. Actual recording capacity may vary. TWC TV® requires Basic TV or higher, current generation Roku 2, 3, or 4, iPad or iPhone with iOS 8, Kindle Fire HD/HDX, Xbox 360®, Xbox One, Samsung Smart TV (2012 – 2015 models) and/or Android 2.3 smartphones or Android 4.0 tablet and WiFi connection. Programming is subject to availability and the video package to which you suBCSribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service. Must suBCSribe to both Digital TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.
This offer is valid for 3 complimentary Movies On Demand up to $7.99 via bill credit. Movies must be viewed within 6 months from the date that you redeem this offer. To receive all services Basic TV or higher, remote and lease of a Set-Top Box required. Some services are not available to CableCARD™ customers. Some functions require compatible Set-Top Box or DVR. Programming is subject to availability in your area and the video package to which you suBCSribe. Not all equipment supports all services.
Pay-per-View programming is available to Existing customers only. Programming, pricing, and scheduling subject to change. HD Events are not available in all areas. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. Some restrictions apply. ©2017 Zuffa, LLC. All rights reserved. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2017 WWE. All Rights Reserved. Card subject to change.
Internet: Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at http://www.charter.net/support/internet/compliant-modems-charter-network/. Access to WiFi hotspots is available to residential customers with Extreme Internet or higher. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.
Phone: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Phone, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]
Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® and related channels and service marks are the property of Home Box Office Inc. You must be a suBCSriber of SHOWTIME® to receive SHOWTIME ANYTIME®. SHOWTIME ANYTIME® is available through participating TV providers. SHOWTIME ANYTIME® is intended for viewing solely in the United States and its territories and possessions. © 2017 Showtime Networks Inc. All rights reserved. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. STARZ Play is only accessible in the U.S. and certain U.S. territories and requires a high speed internet connection (a minimum 3G connection is required to use on an authorized mobile device). The Play services are included with a suBCSription through participating cable, satellite and telco television providers. STARZ® and related service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2017 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.