Home ownership, and satisfactory credit history required. Taxes and permit fees may apply. Offer valid for new customers only. Speak to a representative for complete equipment and package details and pricing. Services not available in all areas. Services in Louisiana performed by Vivint Louisiana Commercial Certificate #58280. For Vivint license information, visit www.vivint.com/company/licenses.
Minimum $29.99/month services agreement required in conjunction with minimum $599.99 equipment purchase. Equipment may be financed subject to an agreement with one of Vivint’s financing partners. $49 to $199 installation fee applies. Financing eligibility and terms subject to credit approval. Month-to-month service agreement available when equipment is purchased upfront. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with applicable financing agreement (for example $29.99/month for 60 months = total services cost $1,799.40). System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular network maintenance fee applies. Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only.
Account Transfer Policy
If you are unable to fulfill the terms of your agreement, and are unable to pay the remaining balance on your account, you may find someone to assume the responsibilities of your agreement.
A qualified candidate to takeover the remainder of the contract can be a family member, neighbor, friend or other associate. Any person who is to be considered for an account transfer must meet all qualifications of the agreement.
If the person you are transferring the account to qualifies for and agrees to sign a new agreement, then the transfer is free. Otherwise, the qualified person can take over the remainder of your agreement and pay a $99 transfer fee.
If you are interested in the Account Transfer process, please call our Customer Loyalty team at 1-800-216-5232 ext 5025.
Moves Policy
Moving? Whether it’s down the street or across the country, Vivint is proud to offer a program that allows you to take your peace of mind with you to your new home.
Schedule an appointment with one of our Moves Specialists by calling 855.695.5400.
If you have been a customer for at least a year and you sign a new agreement for your new residence, the moving fee will be waived. If you choose to remain under your current agreement, you will be charged a $99 move fee. If you have been a customer for less than a year, a $99 move fee will be charged. Vivint will provide you with a “like for like” system in your new residence, meaning we will provide the same number of protection points.* You will need to remove and bring with you your main control panel, any cameras, key fobs, and appliance modules (see “Moving Checklist” links below for specific instructions). Additional charges will apply for upgraded equipment, a new/replacement panel or cameras, or additional points of protection.
Referral
If the new owners of your home are interested in activating a Vivint system, you could be eligible to receive referral credit. Talk with a Moves Specialist for more details.
Moving Checklist
Use the moving checklist to help make your move as easy as possible. Use the SkyControl instructions or the Go!Control instructions to help you pack up your panel.
*Vivint will provide the same number of security points up to a total of 12. Any additional security points may include additional charges.
Cancellation Policy
Regardless of where you are in your term, if you wish to cancel your Vivint services, you must provide a written Notice of Cancellation. The Notice of Cancellation must include:
Date
Service Number
Written note expressing desire to cancel
Valid Signature
You may email, mail (4931 North 300 West, Provo UT 84604-5816) or fax (801-377-4116) your Notice of Cancellation. To accept a cancellation email it must be from the email address associated with your account.
Right of Rescission
After installation, you are given a Right of Rescission (ROR) period, which allows you to cancel your agreement without penalty. Please refer to your agreement to find your ROR.
In Term
If you are within the term of your agreement and your ROR period has expired, you may find a qualified candidate to takeover the remainder of your agreement, or you must payoff the account balance in full. For more information about the account transfer policy, call 1-800-216-5232 x5020.
End of Term
If you wish to cancel your agreement with Vivint at the end of your term, call 1-800-216-5232 x5020. for assistance.
Extenuating Circumstance
At Vivint, we understand that sometimes the unexpected happens. We also know that when the unexpected happens, changes must be made in your life. Because of that, Vivint is proud to offer a cancellation policy that is sensitive to unfortunate circumstances. If a death, bankruptcy, transition to an assisted living home, or other extenuating circumstance is the reason for your decision to cancel Vivint, please call 1-800-216-5232 x5020 for assistance. When you call, please be aware that circumstances that would consider you for special cancellation require specific documentation. Calling in does not always result in being released from your Vivint agreement. Special cancellations are handled on a case-by-case basis.
Texas Legal Requirements
You may be required to register your alarm with your local authorities or obtain a permit so that emergency personnel can be dispatched to your home. Please contact us or contact your local authority to receive more information regarding permit requirements. The municipality may impose penalties, revoke or suspend a permit in relation to false alarms.
Additionally, pursuant to Sec. 702.134 of the Texas Occupations Code, a municipality may impose and collect a reasonable charge in connection to monitoring services provided by the municipality; and reasonable inspection fees for services that cause at least 5 false alarms in a 12-month period. The municipality may also require discontinuation of the service or device that causes at least 5 false alarms in a 12-month period due to faulty equipment or mechanical malfunction, where false alarms caused by human error or an act of God are excluded.
Natural Disasters & Your Vivint Smart Home System
Natural disasters, including hurricanes, tornados, earthquakes, etc. can be devastating to individuals, their property and entire communities. At Vivint, our first priority is the safety and security of our customers.
During a natural disaster, your smart home system could become damaged or lose connectivity due to loss of power or physical damage. When the dust settles, we want to make sure it is easy for you to get your Vivint Smart Home back up and running.
Running a system test is the best way to determine if your equipment is working properly.
If you have equipment that needs to be replaced, please contact one of our Smart Home Specialists.
If your entire system is destroyed in a natural disaster and/or you will be displaced from your home as a result of a natural disaster, please contact our Disaster Response team by calling 855-695-5403 or by emailing DisasterResponse@vivint.com. You may qualify for payment deferments and other special services available for natural disaster victims. Situations are accommodated on a case-by-case basis.
Military Cancellation Policy
Vivint will cancel a service agreement for active duty or reserve military personnel who are deployed to a place we cannot provide service. We will cancel their service agreement if they provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.
Military Moves Policy
If you are active-duty military and are moving, we will install an equivalent Vivint system in your new residence* with no activation fee, and no installation charges. We will also waive the $99 move fee.
Military Deferment Policy
Military personnel can defer payment up to 6 months in the event of a temporary assignment away from their permanent residence.
*Certain conditions apply
Warranty & Service Plan
During the term of your Vivint Agreement, Vivint will repair or service any defective part of your Vivint installed equipment (System) as follows:
If you selected Premium Service we will, so long as we are providing services included in your Agreement, repair and replace any defective part of the System without charge to you. If you decline Premium Service, however, you will have a period of warranty that lasts only one hundred and twenty (120) days after we complete the installation. We will repair or replace any defective part of the System without charge to you. After the initial one hundred and twenty (120) day period is up, we will, so long as we are providing services included in your Agreement, provide a replacement for any defective part without charge, but you are responsible to pay a service charge for each service call (at our then-current service fee), plus any applicable taxes. All charges for repair service are due and payable upon completion of the service call. We can use new or used parts of the same functionality, and keep all replaced parts.
How to Get Service:
Contact Vivint support and let us know what is wrong with your System. We will provide service as soon as possible during our normal business hours, which are 8:00 a.m. to 6:00 p.m. Monday through Friday, excluding holidays we observe. A responsible adult (18 years and older) must be at the premises at the time we visit.
What is Not Included:
Repair of the System is our only duty. This warranty does not include batteries or alarm screens. We make no other express warranty, including any warranty of merchantability of the System or its fitness for any special purpose. We do not warrant that the System will always detect, or help prevent any burglary, fire, holdup or other such event. We do not warrant that the System cannot be defeated or compromised or that it will always operate. This warranty does not cover repairs that are needed because of an accident, acts of God, your failure to properly use the System, if someone other than us attempts to repair or change the System, or any other reason except a defect in the equipment or our installation. We are not liable for consequential or incidental damages.
By signing an Agreement with Vivint, you acknowledge that the warranty described here is our only warranty and there is no other or additional warranty for your System.
State Law:
Some states do not allow a limitation on the duration of implied warranties or the exclusion or the limitation of consequential or incidental damages, so the above limitations or exclusions may not apply to you. In that case, the warranty gives you specific legal rights, and you may also have other rights that may vary from state to state.
Referral Policy
VIVINT REFERRAL PROGRAM RULES & REGULATIONS
These terms and conditions apply to the Vivint Referral Program (“Program”) from Vivint. By referring a customer (“Referring Customer”), being referred and activating service (“Referred Customer”), or otherwise participating under the Program, the Referring Customer and Referred Customer, agree to these terms.
Rewards:
Under the Program, eligible Referring Customers and Referred Customers satisfying all Program eligibility criteria shall each receive a reward (“Reward”). The type and amount of the Reward shall be determined by Vivint and is subject to change at Vivint’s sole discretion. Effective June 15, 2015 the Reward under the Program is a $50 account credit to both the Referring Customer and Referred Customer. Vivint reserves the right to change the Reward from time to time.
Eligibility:
Rewards for Referring Customers are only available to Vivint Home automation and security customers located in serviceable areas with accounts in good standing (current on monthly service payments), for the activation of new home automation or security services in the home of a Referred Customer and 15 days from the original service activation date of the referred customer.
Reward Requirements:
In order for the Referring Customer and Referred Customer to receive a Reward, the Referring Customer must refer another qualified individual for the Service and the referred customer must:
-Sign up for any Vivint package at minimum $50.99/month for 60 (48 months in AR, CA, MI and WI). Activation fees vary by package. Satisfactory credit history and home ownership required. Sales tax and local permit fees may apply. Services not available in all areas. All services in Louisiana performed by VIVINT LOUISIANA LLC COMMERCIAL CERTIFICATE #: 58280. See Vivint license numbers here.
-Not have been a Vivint Home Service customer within 120 days of the date of referral.
-Activate service through Vivint’s Inside Sales department (over the phone) and must come through an approved digital channel or provide the unique referral code of the Referring Customer at the time of the sale and enter into a standard customer agreement within the promotion period.
-5 days from the original service activation date have passed.
Limits & Expiration:
The total value of rewards per customer is limited to 12 referrals per calendar year. Various Rewards may be offered from time to time at the sole discretion of the Vivint. Offer not transferable or redeemable for cash and is good for account credit only. In the event, your credits pay off your bill in full, any excess credit will be applied to subsequent months. Credits remaining on the account when the account is cancelled will be forfeited and Vivint will not cash out those credits. This offer is intended for Vivint customers to refer their friends and family to Vivint as new customers, and should not be generally advertised or marketed in any commercial manner. ACN and Channel Partners are not eligible for this program. This offer cannot be used on future services or contracts under the same account. Commercial accounts/customers will be eligible for the Program on the basis of one Reward per account. Commercial accounts with multiple locations will all count as a single account. All accounts are subject to Vivint’s business rules for qualifying accounts.
Referral Message Limits:
Referring Customers are welcomed to send unlimited social media and email messages, but shall be limited in the number of texts messages sent to 50. Any Referring Customers found to be sending mass texts or texts to individuals with whom he/she has no personal relationship will be disqualified from the Program and will not receive any Rewards.
Privacy and Information:
By participating in the Program the Referring Customer and Referred Customer agree that Vivint may provide their information (such as first and last name and installation date) to the Referring Customer, Referred Customer, and others, including third party providers for purposes of administration of the Program.
General Provisions:
OOnly one referral code can be used per new customer. If multiple referrals are made to the same person, only the referring customer with the code that is used at time of sign up will be rewarded. Rewards may not be combined with other offers or promotions. Program participation is limited to Vivint residential or commercial customers with accounts in good standing.
ACN and Channel Partners are not eligible for this program. Vivint reserves the right to change Rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program at any time upon notice, which notice may be provided through the Site, mail, e-mail or such other methods as determined by Vivint in its sole discretion. Terms subject to change.
Compliance with Laws; Prohibited Activities. You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of this Site. Without limiting the foregoing, you shall not use this Site to:
-Send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.
-Harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses.
-Transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another’s privacy, vulgar, oBCSene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way.
-Transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity.
-Transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots.
-Interfere with or disrupt servers or networks connected to this Site or violate the regulations, policies or procedures of such networks.
-Attempt to gain unauthorized access to this Site or computer systems or networks connected to this Site through password mining or any other means.
-Harass or interfere with another Amplifinity user’s use and enjoyment of this Site.
In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of this Site or any Service, or to intercept any system, data or personal information from this Site, nor will you take any action that imposes an unreasonable or disproportionately large load on this Site’s infrastructure.
FTC 16 CFR Part 255 Compliance
CLIENT complies with the Federal Trade Commission’s 16 CFR Part 255 “Guides Concerning the Use of Endorsements and Testimonials in Advertising”. Accordingly, if you make any post on any social network (such as Facebook, Twitter, Instagram, Pinterest, or LinkedIn) as a part of this Program, you must include, and not delete, any disclosure that the Program website automatically creates for the post you are making. In the event that no such disclosure is automatically generated for your social network, you must, at a minimum include either “This is a paid endorsement” or “#paidad” in any social network posts you make as a part of this program. You are responsible for ensuring that your posts on any social network comply with the terms of use of the site, and any other applicable laws, statutes, and regulations.
